Experience a new level of convenience as our remote technology breaks down geographical barriers, providing real-time solutions and expert guidance.
With Tongyi’s 24/7 customer service, you have round-the-clock access to our remote assistance and heat pump support. We redefine customer care by ensuring you can connect with our experts and technical teams anytime, so your comfort and peace of mind are always prioritized. Whether you’re a distributor, installer, or end-user, our remote service is available whenever you need it.
Our professionals are here to answer inquiries, troubleshoot issues, and provide assistance—always focusing on your heating needs.
Day or night, our commitment to keeping your heat pump running smoothly and worry-free remains unwavering.
We highly value your feedback. Through continuous monitoring and our 24/7 remote after-sales service, we gather and quickly incorporate your insights into our products. At Tongyi, we’re always focused on simplifying processes and enhancing both our units and after-sales service to better serve you.
Your satisfaction is our priority, and we’re here to assist you 24/7.
From innovative solutions to unparalleled customer service, we take pride in offering you a unique experience that goes beyond the ordinary.
IoT Technology facilitates the remote monitoring and analysis of the heat pump’s status.
A Twin Rotary DC Inverter compressor results in a 30% reduction in energy consumption compared to traditional scroll compressors.
Tongyi has achieved the development of intelligent defrost processes, aimed at optimising the management of defrosting cycles in air-to-water heat pumps.
These two environmentally friendly refrigerants lead to a substantial decrease in Global Warming Potential (GWP) and carbon emissions.
Experience rapid deliveries with our swift lead time service, ensuring your needs are met promptly and efficiently.
Welcome to Tongyi’s blog! We specialize in Air-to-Water heat pumps. Stay updated on HVAC and renewable energy innovations and join us in creating a greener future.
Visit our BlogDiscover our participation in past exhibitions and save the date for future events to discover the potential of sustainable solutions to contribute to a brighter future.
Discover past & Upcoming Events
#TechFriday: Demand-Response Heat Pumps — Turning Home Heating into a Grid Asset
#TechFriday: Why Heat Pumps Are at the Centre of Europe’s Electrification Plan
#TechFriday: Heat Pump Demand Response—Smart Heating for a More Flexible Energy Grid
Discover the ideal heat pump for your specific home by responding to a brief questionnaire tailored to your property type.
Discover how our sustainable heat pumps' Energy Management System integrates with other renewable home appliances
As a distinguished national high-tech enterprise, Tongyi Heat Pump is dedicated to the research, development, and manufacturing of air-to-water heat pumps, providing residential and commercial renewable energy-saving solutions to thousands of clients worldwide.
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ISO 9001, ISO 14001, and ISO 45001 certified — ensuring excellence, environmental care, and workplace safety in everything we do.
