IoT (Internet of Things)

Leveraging the power of both heat pump and IoT – Internet of Things – Technology, technical and expert teams gain remote access to the unit’s operations for in-depth analysis and troubleshooting. In the event of an error or malfunction, experts remotely examine various inputs and parameters, enabling them to adjust and devise a protocol for a rapid solution, restoring the unit’s optimal functionality and ensuring the customer’s satisfaction and warmth.

Unlock the advanced capabilities of Tongyi’s heat pump IoT – Internet of Things – feature, designed exclusively for technical experts. Tongyi’s IoT feature allows experts to monitor, adjust, and anticipate potential unit errors and upcoming malfunctions. Experience a solid and secure communication between the heat pump unit and diverse remote service centers via a 4G connection integrated within the unit’s system. Upgrade your customer experience as over 90% of unit errors are effectively addressed through this innovative feature. 

This unique capability is not intended for the end-user, as they already have an embedded Wi-Fi connection to control and manage the unit’s primary functions, such as consumption data, and basic temperature-adjust operations. The 4G connection designed for technical teams serves a distinct purpose from the one intended for end-users. It proves invaluable in situations where electricity and Wi-Fi are unavailable, allowing for easy connectivity to remotely diagnose and repair issues with the unit at any time, anywhere. 

Also Tongyi Heat Pumps are equipped with OTA (over-the-air) technology, the unit’s software could be remotely updated via internet connection in case of any errors. Furthermore, both distributors, installers, and end-users have the capability to remotely update the software to the latest version, filled with advanced features and enhanced functionality.