Harnessing the power of heat pump and IoT (Internet of Things) technology, Tongyi’s advanced system enables technical experts to remotely access and analyze unit operations. In case of an error or malfunction, specialists can examine key inputs and parameters, make real-time adjustments, and implement a rapid solution—restoring optimal performance while ensuring customer comfort and satisfaction.
Unlock the full potential of Tongyi’s IoT-enabled heat pumps, designed specifically for technical professionals. This smart feature allows experts to monitor, adjust, and predict potential issues before they escalate. Thanks to a secure 4G connection, the heat pump seamlessly communicates with remote service centers, ensuring fast and reliable diagnostics. With over 90% of unit errors resolved remotely, this innovation significantly enhances customer experience and system reliability.
This unique capability is designed specifically for technical teams, not end-users. While end-users can control and manage the unit’s basic functions, such as consumption data and temperature adjustments, through the built-in Wi-Fi connection, the 4G connection serves a different purpose. It is invaluable in situations where electricity or Wi-Fi are unavailable, allowing technicians to remotely diagnose and repair issues from anywhere, at any time.
In addition, Tongyi Heat Pumps are equipped with OTA (over-the-air) technology, enabling the unit’s software to be remotely updated over the internet in case of errors. This feature also allows distributors, installers, and end-users to update the software to the latest version, unlocking advanced features and improving functionality.
From innovative solutions to unparalleled customer service, we take pride in offering you a unique experience that goes beyond the ordinary.
A Twin Rotary DC Inverter compressor results in a 30% reduction in energy consumption compared to traditional scroll compressors.
Tongyi has achieved the development of intelligent defrost processes, aimed at optimising the management of defrosting cycles in air-to-water heat pumps.
Benefit from round-the-clock remote service support, ensuring assistance whenever you need it, day or night.
These two environmentally friendly refrigerants lead to a substantial decrease in Global Warming Potential (GWP) and carbon emissions.
Experience rapid deliveries with our swift lead time service, ensuring your needs are met promptly and efficiently.
Welcome to Tongyi’s blog! We specialize in Air-to-Water heat pumps. Stay updated on HVAC and renewable energy innovations and join us in creating a greener future.
Visit our BlogDiscover our participation in past exhibitions and save the date for future events to discover the potential of sustainable solutions to contribute to a brighter future.
Discover past & Upcoming Events
High-Temperature R290 Heat Pumps: What 35°C, 55°C, 65°C and 75°C Really Mean
Do Heat Pumps Need a Buffer Tank? When It Helps — and When It Doesn’t
Why Heat Pump Efficiency Changes in Cold Weather: COP, Capacity and R290 Explained
Discover the ideal heat pump for your specific home by responding to a brief questionnaire tailored to your property type.
Discover how our sustainable heat pumps' Energy Management System integrates with other renewable home appliances
As a distinguished national high-tech enterprise, Tongyi Heat Pump is dedicated to the research, development, and manufacturing of air-to-water heat pumps, providing residential and commercial renewable energy-saving solutions to thousands of clients worldwide.
Sign up to receive our latest news, exclusive offers, and promotions and never miss a thing!
Contact our sales team for any question you might have. You can send us a Whatsapp for direct communication.
Do you need help with any of our units? Contact our experts in technical support and assistance.
ISO 9001, ISO 14001, and ISO 45001 certified — ensuring excellence, environmental care, and workplace safety in everything we do.
